At BYOPT, we want our customers to be happy with the products that they buy from us, so we do offer a 30 day return policy on most unused products. There are exceptions to this policy including:
1. Closeout items are unable to be returned.
2. There are no returns on fabric, vinyl, or foam that has already been cut or altered from the size or condition in which it was received.
Return shipping costs are the customer’s responsibility, and initial shipping costs cannot be refunded. Products that are returned will be subject to a 5% restocking fee. In order to initiate a return, please email us at email@example.com, and include your order number and reason for return. If you only wish to return part of an order, please specify which items you’d like to return.
You are free to request an exchange within 30 days of the purchase of your product as long as your product meets the guidelines outlined above. With an exchange there is no restocking fee and the customer will only have to pay for shipping the replacement product, as well as return shipping for the original product.
If a customer receives merchandise that has been damaged in the warehouse or during shipping they are free to exchange that product for an identical product in the condition in which it was advertised. If you do not wish to exchange the defective product you will be refunded the price of the product only.
Refunds of any kind are only issued after the product has been returned and inspected at our warehouse. Once the product has been accepted into the warehouse you can expect all returns to be issued within 2 weeks.
NOTE: If you have paid via American Express you will be charged an additional 3.5% fee as American Express will not refund the transaction costs to us on a reversed transaction. This is 100% out of our control.